Remove the problem cartridge, and then print with the remaining cartridge. Do not touch the copper-colored contacts or ink nozzles. Press the Power button to turn on the product. Europe, Middle East, Africa. Or, view all available drivers for your product below. The carriage moves to the right side of the printer.

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With the product turned ondisconnect the power cord from the rear of the product. See your browser’s documentation for specific instructions. Replace the problem cartridge If cleaning and reseating the cartridge does not fix the problem, replace the cartridge with a new, compatible HP cartridge. Do not leave the cartridges outside of the printer for more than 30 minutes.

HP Photosmart C All-in-One Printer series | HP® Customer Support

Push down on the top of the problem cartridge to release it, and then pull it toward you to remove it from its slot. Do not attempt to remove the copper electrical strip.


Asia Pacific and Oceania. Reset the printer Follow these steps to reset the printer.

Please try again shortly. Europe, Middle East, Africa.

HP Photosmart C All-in-One Printer Series – Printing a Self-Test Page | HP® Customer Support

Europe, Middle East, Africa. This process can take several minutes depending on the number of warranties being checked. HP encountered an error while trying to scan your product. Press down on the cartridge to release it, and then pull it toward you out of the slot.

Do not touch or clean the ink nozzles. Product sold without warranty: Doing so can result in clogs, ink failure, and bad electrical connections.

This product was sold by a third party. Please enter a Product Number to complete the request.

We are unable to determine your warranty status for the product and serial number provided. How does HP install software and gather data? Asia Pacific and Oceania. I don’t see my operating system. Europe, Middle East, Africa. Remove, inspect, and then reinstall the cartridges A cartridge error message might display if a cartridge does not have full electrical contact with the printer.


You might damage the printer if the cartridges are not docked safely when you try to remove them. Warranty removed from product: Select all Deselect all.

Welcome to HP Customer Support – HP Photosmart Printers

Open download list An alignment page prints. We are unable to determine your warranty status for the product and serial number provided.

Please verify your product is powered on and connected, then try again in a few minutes. Choose a different product.

The cartridge might need to be reinstalled, the electrical contacts could be dirty, the cartridges might need to be aligned, or there could photosmmart a cartridge or printer failure. Warranty withdrawn refurbished product: